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Applications Engineer

Position Description

Applications Engineer
 

Company Background: 

Beswick Engineering designs, manufactures, and markets miniature valves, fittings, air cylinders, tubing, pressure regulators, orifice, and quick disconnects. We are a leader in the miniature fluid power industry and are known for our innovative designs.  Our customer base includes “Hi-Tech” OEMs (Original Equipment Manufacturers) in the medical, semiconductor, instrumentation, homeland defense/military, robotics, aerospace, hydrogen fuel cell, inkjet, and factory automation industries.

 

Reports To:

·        VP of Sales & Marketing & Application Engineering

·        VP of Operations  (in the absence of the VP of Sales & Marketing)

 

Major Responsibilities:

Customer Development:

·        Generate profitable new business.

·        Make meaningful sales visits to customers and prospects.

·        Telephone & e-mail customers and prospects.

·        Cultivate and demonstrate a high degree of interest and enthusiasm for the product, company, customers, and marketplace.

·        Provide exceptional technical assistance.

·        Offer your knowledge and assistance to other employees & customers.

·        Modify, design, develop, and test new & custom products to satisfy customer applications.  Identify new markets and new product areas.

·        Produce quotations and proposals.

·        Process returns (RMAs) according to company policy.

·        Produce and maintain records for Certificates of Compliance, NAFTA Certificates, Quality Reports, RMAs and other documents.

·        Resolve customer complaints concerning delivery, quality & performance.

·        Provide exceptional customer service by going “the extra mile”. This may include expediting orders or emergency visits to customer sites.

·        Maintain professional demeanor, honesty, dependability, creativity and confidentiality.

 

Handle Incoming Inquiries:

·        Answer incoming technical calls, letters, faxes, and e-mails. Help marketing department respond to inquiries from ads and press releases.

·        Provide technical assistance, literature and samples in a timely manner.  For example, phone and e-mail messages should be responded to the same day whenever possible. Samples and literature requests should be mailed the same day.

 

Marketing:

·        Assist with press releases, WEB page development and maintenance, product information sheets, fliers, catalogs, product sample mailings, promotional e-mail campaigns, and ads.

·        Organize and attend trade shows.

·        Update and maintain customer/prospect/suspect data base.

·        Compile, print and distribute reports.

·        Communicate customer requests and feedback to VP of Sales & Marketing, Senior Application Engineers, VP of Operations, Chief Engineer, and others that may need to know.

·        Assist with sales reports and sales forecasts.

·        Assist VP of Sales Marketing/Senior Applications Engineers, Production Engineers, Production Manager, and CFO to provide exceptional customer service and expedite orders.

 

General:

·        Assist with special projects and where needed.

 

Principal Accountabilities:

·        Generation of profitable new business.

·        Prompt, professional handling of all customer relations.

·        Excellent customer Service.

·        Reliable, trustworthy and professional in all aspects of job performance.

·        Effective cooperation and communication with VP Sales & Marketing, co-workers, other departments and customers.

·        Self motivated. Takes initiative to solve problems.

 

Overall:

Beswick Engineering is a family run, entrepreneurial company with 52 years of experience in the fluid power industry. We are a small but rapidly growing business. This position requires a dedicated, hard working, self motivated professional who will take initiative to complete the tasks in a competent manner.  The successful candidate must be willing to help in all areas of the company and work toward achieving our sales and customer service goals.

 

Qualifications:

·        BS in Engineering, Mechanical preferred.

·        Excellent communication & people skills

·        Personable

·        Demonstrates reliability, trustworthiness, and professionalism.

·        Minimum PC literate; knowledge of AutoCAD and MS Office a plus.

 

Contact:

Michael Donati, VP of Sales, Marketing & Application Engineering

Beswick Engineering Co., Inc.

284 Ocean Road

Greenland, NH 03840-2442 

PHONE: 603-433-1188 x19    FAX: 603-433-3313

e-mail: mdonati@beswick.com     web site: www.beswick.com